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Privacy Policy

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KnowledgeStor is a digital content delivery service operated by MediaDNA, Inc. We are strongly committed to protecting the privacy of consumers of its services while offering a convenient, safe, and secure e-commerce experience.

TRUSTe Certified

TRUSTe is an independent organization whose mission is to build user's trust and confidence on the Internet. Businesses that display the TRUSTe logo have agreed to privacy principles developed by TRUSTe and to periodic reviews to make sure that the businesses' privacy practices are in keeping with the policies. In the event TRUSTe learns of serious violations of a businesses' privacy practices, TRUSTe takes steps to ensure compliance.

MediaDNA, Inc. is a licensee of the TRUSTe Privacy Program. This statement discloses the privacy practices for the KnowledgeStor website. When you visit a website displaying the TRUSTe trustmark, you can expect to be notified of What personally identifiable information of yours is collected; How the information is used; and With whom the information may be shared.

This website has agreed to participate in TRUSTe's formal resolution process. If you have questions or concerns regarding this statement, you should first contact us at [email protected]. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at www.truste.org/users/users_watchdog.html. TRUSTe will then serve as a liaison with the website to resolve your concerns.

To return to the website, please use your browser's Back Arrow button.

Information About You

Privacy refers to information we gather about you and the use we make of it in the course of our business. We ask for your e-mail address when you download MediaCenter so that we can inform you of special offers and product upgrades. We also ask for information about you when you register with KnowledgeStor, such as your name, billing address, and credit card number. This information is necessary to accurately track your visits to KnowledgeStor and to bill you accordingly. Your valid e-mail address is important so that we can e-mail you a temporary password should you forget the password you originally set. Also, if you decide you do not want to receive e-mail from KnowledgeStor about special offers and product upgrades, you can uncheck this option when you register. You can update/change your registration and billing information, including whether you want to receive e-mail from KnowledgeStor, at any time after you register by clicking Change Info on the navigation menu.

We do not use or disclose information about your individual visits to KnowledgeStor or information that you may give us, such as your name, address, or e-mail address to any outside companies, but we may share with our partners aggregated statistical "ratings" information about the use of KnowledgeStor. However, in these situations, we do not disclose to these entities any information that could be used to personally identify you, such as your name or your credit card information. KnowledgeStor uses industry standard efforts to safeguard the confidentiality of your personal identifiable information, such as firewalls, Secure Socket Layers, and encrypted storage.

Unfortunately, due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise disclosed in this Privacy Policy. For example, we may be forced to disclose information to the government or third parties under certain exceptional circumstances, or third parties may unlawfully intercept or access transmissions or private communications. Further, we can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate.

Session Tracking and Use of Cookies

What is a cookie?

Content usage and traffic on the site are tracked by use of "cookies," a feature of your browser. Cookies are pieces of information that a web site transfers to your computer's hard disk for record-keeping purposes. The use of cookies is an industry standard, and many major web sites use them to provide useful features for their customers. Cookies in and of themselves do not personally identify users, although they do identify a user's computer. This helps the browser remember information about you, such as whether you are a guest or a registered member of KnowledgeStor. A cookie is a simple piece of text; it isn't dangerous to your computer.

Why does KnowledgeStor use cookies?

Cookies identify you and your access privileges on our site. For example, before we can give you access to your account information, we must confirm who you are. We do this by using cookies. Therefore, if you delete your cookie, we will not be able to identify you and you will not have access to your account information through the sub-navigation menu provided on most pages.

Cookies are also used to make searching on our site more convenient. The standard web server uses what is known as "stateless" connections - that is, each time you connect with a web site, it's a new connection to the server. The server ordinarily has no knowledge of any requests you might have made before. We use cookies to allow the server to maintain the state of your last search for up to 30 minutes, so when you come back to the search page, the default will be set from your most recent search.

We also use cookies to track usage of the website. We never give out information to others about individual usage. We may, however, share with our partners and advertisers aggregated statistical "ratings" information about the use of KnowledgeStor.

Will I receive unsolicited e-mail if I accept your cookies?

No. Acceptance of cookies on our Web site does not result in your receiving any additional e-mail from us. When you register, you are given the choice whether to receive e-mail from KnowledgeStor regarding service offerings. You can update this choice at any time by clicking Customer Service in the sub-navigation menu in the upper left corner of your screen.

What if the Privacy Policy Changes?

If KnowledgeStor decides to make any changes to its Privacy Policy, you will be made aware of the fact that a change has been made via a message on the home page. This message will advise you to review the privacy policy and will remain on the home page for approximately 30 days from the day the change was made.

Questions About Privacy

If you have any questions or comments about our Privacy Policy, please contact us at [email protected]


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